FREQUENTLY ASKED QUESTIONS

What parts of London do you cover?

We currently cover West & Central London [zones 1-3, with zones 2&3 West only] We are willing to travel further in London but any additional transport costs will be added as extra.

WHAT ARE YOUR RATES?

The consultation charge is £30 - this is paid in advance and is non-refundable should you not go ahead with our services after the consultation.

Once we have agreed a booking, we will aim to send you an approx quote for all services. This may be subject to change depending on the requirements of the job.

Our hourly rate is £45 per hour with a minimum 3hr booking requirement. If you book 3 or more hours with us, your consultation fee will be deducted from your final invoice.

What are the extra costs likely to be?

For the decluttering service, mostly nothing other than extra hours and/or perhaps some storage solutions

If you choose our staging service, all additional charges such as 3rd party costs [cleaners, plumbers, painters], paint, wallpaper, furniture, furnishings and art [once agreed with you] will be extra and added to your invoice.

Travel costs outside of our allocated areas / parking / congestion charges / ULEZ charges

DO I NEED TO GET RID OF A CERTAIN NUMBER OF THINGS?

We will never force you to part with things that you love and consider a joy to have in your home. We will gently encourage you to part with unnecessary clutter to help your space and home feel clean, clear and uncluttered. Sometimes this just means helping you organise your things better.

Do I need to clean and tidy before a declutter session?

Not any more than you already do as this is what we are here to help you with. We will bring some cleaning, dusting & wiping materials with us. You should provide any black bags, recycling bags and or boxes for things to be donated.

What happens to the things I do get rid of?

Where possible we would encourage most if not all of your things to be sold by you [on eBay] given to charity or donated in some other ways. Here at D&D we want to encourage as little as possible going in to landfill.

We do not currently offer a van service to take your things away for you but can engage third party services [charity and/or paid for] to come and collect for you.

How long is it likely to take?

For decluttering, generally a wardrobe transformation will be 3-4 hours but this does rather depend on how good you are at making decisions around what to keep or donate.

For a full room declutter, generally a day to 2 days - again this depends on the level of clutter.

For the financial declutter, generally 3-4 hours but it depends on all the information to hand at the time of the service starting.

For staging, this again depends on how much you need, how full/empty the property is and what needs to be ordered in.

The best way to asses the total time required is to book a consultation

If I choose the staging service, will you only choose the most expensive things to stage my home with?

Absolutely not. We will work with you and your budget to achieve the desired outcome without breaking the bank. We have a stock of certain soft furnishings to use for the photography stage & would be willing to sell or rent these to you if required but generally we try to use what you have to keep things within your budget.

Are you insured?

Yes we are covered by Public Liability Insurance & Professional Indemnity Insurance.

Do you have any testimonials from other clients?

Yes, you can read these here.

Do you provide photographs?

For decluttering, we will provide free before and after pics. We may ask to use these but will always ask permission first.

For staging, we charge a flat fee of £45 for editing and sending you your pictures. We may ask to use these but will always ask permission first.